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  • Dehradun 2nd floor, 15-A, Subhash Road, Dehradun-248001

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Frequently asked questions

We have shared some of the most frequently asked questions to help you out.

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The Cashback/Gift Points refers to a type of reward given to you when you subscribe to the DSP-CB Plan.
The Cash-Back or Gift Points can only be used in any Panel against the Professional Fees.
The Cash-Back or Gift Points can not be used for the payment of any Government Fees, Challan Fees, DSC, ISO, Insurance, iPai Panel (Money Transfer), PAN Card Services or similar Services (like where professional fees are not involved).
The Cash-Back/Gift Points can not be transferred to any other wallet and cannot be converted to any amount.
100% of the DSP-CB plan cost will be credited in your Cash-Back/Gift Points wallet excluding GST.
Yes, there is a expiry of these gift Points and the validity is 1 year starts from the date of credit.

All DSP-N and DSP-W and DSP-CB share a similar structure and feature set but differ significantly in how benefits are distributed to the connector:


  • DSP-N and DSP-W: Offer coupons as part of the value-added benefits.
  • DSP-CB: Provides cash-back benefits credited to a gift wallet.

Benefit Details

  • DSP-N Plan:
    • 50 coupons worth ₹100 each are issued.
  • DSP-W Plan:
    • 50 coupons worth ₹200 each.
    • 100 coupons worth ₹100 each.
  • DSP-CB Plan (Discontineoud):
    • ₹10,000 in gift points credited to the gift wallet.
    • Gift points are valid for 1 year.

Coupon Usage Guidelines

  • A ₹100 coupon requires a minimum order value of ₹200.
  • A ₹200 coupon requires a minimum order value of ₹500.

Gift Wallet Restrictions (DSP-CB Plan)

While gift points in the DSP-CB plan provide flexibility, they cannot be used for the payment of:


  • Government Fees
  • Challan Fees
  • DSC (Digital Signature Certificate)
  • ISO Certification
  • Insurance
  • iPai Panel (Money Transfer)
  • PAN Card Services
  • Any other service where professional fees are not involved.
For human support, the hours are typically from 10:00 AM to 07:00 PM every day except Sunday.
Yes, you'll receive dedicated Relationship Manager (RM) support with every plan, except the Silver Plan. So, depending on the plan you choose, you can expect personalized assistance from your RM to help you with your needs and queries.
If you find yourself unsatisfied with RM (Relationship Management) support, it's crucial to address your concerns promptly. Here are some steps you might consider:

  • 1. Communicate your concerns: Reach out to your RM and express your dissatisfaction clearly and respectfully. Sometimes, they may not be aware of your dissatisfaction or may have misunderstood your needs.

  • 2. Provide specific feedback: Explain precisely what aspects of the support you find lacking or unsatisfactory. Whether it's communication, responsiveness, or understanding of your needs, being specific can help your RM understand how to improve.

  • 3. Request a meeting: If necessary, ask for a virtual meeting to discuss your concerns in more detail. This can facilitate a more productive conversation and allow both parties to express themselves fully.

  • 4. Seek alternatives: If despite your efforts, you still find the support inadequate, explore alternative options. This might involve requesting a different RM within the organization.

Yes, creating an ID on Hoogmatic is free of charge. However, to utilize the services or features provided by Hoogmatic, you will need to subscribe to a plan.
The BCP (Business Channel Partner) plan is a program designed for individuals or entities who want to partner with a company. In this plan, you'll typically receive a set of benefits and resources to help you market and sell the company's offerings. Here's what you might typically get with a BCP plan:

  • 1. BCP ID: You'll receive a unique identification number or code that associates you with the company's BCP program.

  • 2. Assigned Pin Codes: The company will assign you a certain number of pin codes or geographical areas where you'll be authorized to operate as a channel partner.

  • 3. Leads: You'll receive leads or potential customers from the company within the pin codes assigned to you. These leads could be individuals or businesses interested in the products or services company is promoting.

  • 4. Training and Support: You will receive training sessions, marketing materials, and ongoing support to help you effectively promote and sell offerings.

  • 5. Commission or Incentives: BCP partners earn commissions based on the sales generated through their efforts.

Our company has a structured training program where sessions are organized on a weekly basis. To ensure everyone is informed, we send out email reminders with all the necessary details. Additionally, all training information is available on our CRM system, making it easily accessible for all connectors. This approach ensures that everyone stays updated and can participate in relevant training sessions regularly.